Contact Us

We're here to help! Whether you have questions about our products, need technical support, or want to become a dealer, our team is ready to assist you.

Sales Inquiries

Questions about our products, pricing, or becoming a dealer? Our sales team is here to help.

Monday-Friday: 9:00 AM - 6:00 PM (EST)

Technical Support

Need help with your JDIAG device? Our technical support team is ready to assist you.

24/7 Support Available

Business Development

Interested in partnering with JDIAG? Contact our business development team.

Monday-Friday: 9:00 AM - 5:00 PM (EST)

Send Us a Message

Fill out the form below, and our team will get back to you as soon as possible. We typically respond within 24 hours.

Our Offices

Asia Headquarters

L302, Golden Harvest Business Center, No. 329, Longhuan San Road, Helian Community, Longhua Street, Longhua District, Shenzhen, China

Connect With Us

Follow us on social media for the latest updates, tips, and product announcements

Facebook

@JDIAGofficial

Twitter

@JDIAG

LinkedIn

JDIAG Technology

YouTube

JDIAG Official

Frequently Asked Questions

Quick answers to common questions

How quickly can I expect a response?

For general inquiries, we typically respond within 24 business hours. For urgent technical support, our team is available 24/7 and aims to respond within 4 hours.

I need immediate technical assistance. What should I do?

For immediate technical support, please call our 24/7 support line at +1 (800) JDIAG-TECH or use the live chat feature on our website. For the fastest resolution, please have your device serial number ready.

How do I become a JDIAG dealer?

To become an authorized JDIAG dealer, select "Become a Dealer" from the inquiry type in our contact form, or visit our Dealer Program page for detailed information and requirements.

Where can I find my device's serial number?

The serial number can be found on the back of your device, on the original packaging, or by navigating to Settings > About on your JDIAG diagnostic tool.